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The company has faced criticism for its handling of these incidents. While no cruise line is completely immune from problems, there are several that have never experienced a major incident and that invest heavily in safety training and technology. We wouldn't say Norwegian is unsafe, per se, but it's one area where some of its rivals outpace its track record.
MSC Cruises
I tried for the next 7 days to follow up with customer service but they never found my luggage and only gave me a small pouch with a toothbrush, toothpaste and a small comb. I finally received a denial for my claim March 2023. Norwegian Cruise Line has a rating of 1.31 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Norwegian Cruise Line most frequently mention customer service, cruise line, and next day problems.
Norwegian Sky Cruise 3.11.2024 Itinerary Change
I never had a problem with Carnival, fyi. Very disappointed with this company for the first time. Put together a group trip and fought for Norwegian but all I'm getting now is we can't do this and, we can't guaranty that. When I ask for an explanation, all I get is 'well that's our policy'. We got plenty of I'm sorry but nothing else. They have a department for flight modifications but....we are doing a Land & Sea tour through Norwegian.
Norwegian Cruise Line Review
Completely missed out The Falklands apparently due to high winds but two other ships were already in port there and the captain virtually admitted that it was too busy. But they already knew this before we sailed. The food was just ok but not extensive and repetitive and trying to find a table in the cafe was impossible on sea days.Entertainment was poor so always seats available in the theatre.
Norwegian and Regent Seven Seas cruise ships compared: review - Business Insider
Norwegian and Regent Seven Seas cruise ships compared: review.
Posted: Sun, 21 Jan 2024 08:00:00 GMT [source]
The first night out we paid for a good dinner and enjoyed it. The next day went up for breakfast, lol it was horrible, the bacon was over cooked, the eggs where under cooked and they ran out of syrup for the pancakes, I get that but they didn't refill it. I had to run all over the place to find some. When I said something about it that day I was told it will not happen again. Now for lunch, the food was so under cooked the it was uneatable the only alternative was to eat at the paid restaurant. For witch you need a reservation to get in.as for dinner, it was just as bad as lunch.
While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam. The age of Norwegian Cruise Line's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services. Norwegian Cruise Line offers sailings at different price points to a global range of destinations. It is also known for its beautiful hull art, pioneering Freestyle Dining and adding buzzworthy amenities like ice bars and race tracks to its ships. NCL cruises are fun for all types of travelers, and its loyalty program can provide added perks along the way.
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Norwegian Star review: What is this 20+ year old ship really like? - Cruise Blog
Norwegian Star review: What is this 20+ year old ship really like?.
Posted: Tue, 28 Nov 2023 08:00:00 GMT [source]
Booked for July 2024 cruise that was supposed to have 3 stops in Greenland (Nuuk, Paamiut, and Qaqortoq). Was hesitant to book after I read they changed itineraries and cancelled Greenland stops on 2023 cruises. Thought maybe due to fluke in weather and it was new route, surely they’d have it figured out a year later so we took our chances. First issue was seeing itinerary change for the June cruise, still kept hoping, but got email yesterday of change-now only 2 stops in Greenland,(not Nuuk). What is really suspect is that it seems they don’t announce these changes until right after date of final payment and no real reason given.
That said, I sailed on the Getaway earlier this year, Joy last month, and Escape next month....all out of NYC. I had a great time on the prior ships and expect no less on the Escape. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.
NCL loyalty program: Latitude Rewards
Sent all communications and case numbers and a final letter to the CEO, have yet to hear a response back from NCL. Unfortunately I reside in California it makes it hard to file in small claims court in Florida. I did not ask for refund of the cruise charge.This was NOT my fault that NCL put me on an overbooked flight.
In addition to the lower quality of service, the food in their main dining room has become so bad that it's reminiscent of a High School Cafeteria. Our NCL trip was leaving 3 days after we made the final payment. Therefore we did not purchase insurance we were going to get on the cruise no matter what. We did use a travel agency which I will...
Second called got another agent and he decided after I explained why I was so upset about the last call he... We are in Mauritius at the moment as we were due to join Norwegian Dawn cruising to Cape Town on 25th Feb. The ship is quarantined off the Island as Mauritian Government will not let them dock due to health problems.
Be sure to note down the name of the representative you speak with or any reference number provided for future reference. It’s important to be organized and thorough when gathering information. Having all the necessary details prepared in advance will make the complaint process smoother and increase the chances of a successful resolution.
What would you like to see and do while you're onboard? Is a casino a must-have or a rather-avoid? Would a Broadway-caliber show tip the scales for you? Do you need a wide range of activities to keep the kiddos happy while the adults live it up or relax? The onboard activities and amenities can really make or break your vacation, so be sure you know what you're getting.
The first step in filing a complaint with Norwegian Cruise Line is to gather all the necessary information related to your issue. This information will help you provide clear and concise details when you communicate your complaint to the cruise line. Guests whose cruises were impacted were given full refunds of their fare and a 10% discount in the form of a future cruise credit. The credit can be used on any of Norwegian’s published itineraries through Dec. 31, 2025. On the 2nd October boarded BAflight from Aberdeen to Heathrow 6.55missed connecting flight to Marseille stranded In Heathrow not another flight there and was then diverted to Barcelona as that was next port of call.
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